Is an unhappy restaurant guest legally entitled to a refund for food she ate? Is a hotel required to replace money that a guest claims was taken from his room? Can a hospital food and beverage director legally accept a holiday gift from a vendor without threatening her employment status?
Hospitality Law, Third Edition provides readers with answers to these questions and more. Packed with interactive exercises as well as up-to-date legal information specific to the hospitality industry, Hospitality Law benefits students by emphasizing preventive legal management and effective decision-making.
This Third Edition gives students and managers background on safety and security requirements, disputes with customers, hiring and firing employees, liabilities associated with serving alcohol, and much more.
Author Information
Stephen Barth is an attorney and Professor of Hospitality Law and Leadership at the Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston, Texas. He is also the founder of HospitalityLawyer.com.
目 錄
Chapter 1. Prevention Philosophy.
1.1 The Future Hospitality Manager and the Legal Environment.
1.2 The Hospitality Manager and Legal Management.
1.3 Preventative Legal Management.
Legally Managing At Work: Applying the Stem Process in Hospitality Management.
1.4 Ethics and the Law.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.
Chapter 2. Government Agencies That Impact the Hospitality Industry.
2.1 Federal Regulatory and Administrative Agencies.
2.2 State Regulatory and Administrative Agencies.
2.3 Local Regulatory and Administrative Agencies.
2.4 Regulatory Interaction and Oversight Impacting Travel and Tourism.
2.5 Managing Conflicting Regulations.
2.6 Responding To an Inquiry.
Legally Managing At Work: Recommended Steps for Responding To Inquiries and Complaints by Government Agencies.
2.7 Monitoring Regulatory Change.
International Snapshot: Immigration.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.
Chapter 3. Hospitality Business Structures.
3.1 The Importance of Business Structure.
3.2 Common Hospitality Organizational Structures.
3.3 Common Hospitality Operating Structures.
3.4 The Agency Relationship.
International Snapshot: What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.
Chapter 4. Business Contracts.
4.1 Introduction to Contracts.
4.3 The Uniform Commercial Code (UCC).
Legally Managing At Work: Reducing No-Show Reservations.
4.4 Preventative Legal Management and Contracts.
International Snapshot: International Contracts.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.
Chapter 5. Significant Hospitality Contracts.
5.1 Specific Contract Clauses.
5.2 Franchise Contracts.
Management Contracts.
5.4 Conference Services Contracts.
International Snapshot: A Comparison Of Franchise Disclosure Requirements Under Untied States Law And International Law*.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.
Chapter 6. Legally Managing Property.
6.1 Introduction to Property.
6.2 Purchasing Property.
6.3 Financing the Purchase of Property.
6.4 Leasing Property.
Legally Managing At Work: Legal Considerations of Buying Versus Leasing.
6.5 Respecting Intellectual Property Rights.
International Snapshot: U.S. Hotel Companies Seeking Trademark Protection May Now File In The U.S. For Protection Abroad.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.
Chapter 7. Legally Selecting Employees.
7.1 Employee Selection.
7.2 Discrimination in the Selection Process.
Legally Managing At Work: Accommodating Disabled Employees.
7.3 Verification of Eligibility to Work.
7.4 The Employment Relationship.
International Snapshot: Canadian Employment Laws.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.
Chapter 8. Legally Managing Employees.
8.1 Employment Relationships.
8.2 Workplace Discrimination and Sexual Harassment.
8.3 Family and Medical Leave Act.
8.4 Compensation.
Legally Managing At Work: Calculating Overtime Pay For Tipped Employees.
8.5 Managing Employee Performance.
Legally Managing At Work: Guidelines for Conducting Defensible Employee Terminations.
8.6 Unemployment Claims.
8.7 Employment Records and Retention.
8.8 Employment Posters.
8.9 Workplace Surveillance.
International Snapshot: Managing Employees Abroad.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.
Chapter 9. Your Responsibilities As A Hospitality Operator.
9.1 Duties and Obligations Of A Hospitality Operator.
9.2 Theories of Liability.
9.3 Legal Damages.
9.4 Anatomy of A Personal Injury Lawsuit.
Legally Managing At Work: The Manager’S Role in Litigation.
9.5 Responding To An Incident.
Legally Managing At Work: Responding To an Accident.
International Snapshot: Negligence.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.
Chapter 10. Your Responsibilities As A Hospitality Operator To Guests.
10.1 Accommodating Guests.
10.2 Guest Privacy.
Legally Managing At Work: Law Enforcement and Guest Privacy.
10.3 Facility Maintenance.
Legally Managing At Work: Five Steps to Facility Evaluation.
10.4 Responsibilities To Nonguests.
10.5 Removal Of Guests.
Legally Managing At Work: Responding To Guest Health Emergencies.
International Snapshot: Should Foreign Governments Adopt Provisions From The USA Patriot Act To Combat Terrorists Acts
Against The Hospitality Industry?
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.
Chapter 11. Your Responsibilities For Guests’ Property.
11.1 Liability for Guests? Property.
11.2 Bailments.
11.3 Property with Unknown Ownership.
Legally Managing At Work: Disposing Of Found Property.
International Snapshot: Limited Liability of Innkeepers in Canada.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.
Chapter 12. Your Responsibilities When Serving Food and Beverages.
12.1 Serving Food.
Legally Managing At Work: Steps to Take When a Guest Complains Of Foodborne Illness.
12.2 Truth in Menu Laws.
12.3 Serving Alcohol.
International Snapshot: International Perspective on Food And Beverage Litigation.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.
Chapter 13. Legal Responsibilities in Travel and Tourism.
13.1 Travel.
13.2 Travel Agents and Tour Operators.
13.3 Transportation and Common Carriers.
13.4 Tourism.
13.6 Online Travel Sales.
Legally Managing At Work: Internet Advertising Checklist.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.
Chapter 14. Safety and Security Issues.
14.1 The Importance of A Protected Environment.
14.2 Safety and Security Programs: Four-Step Safety and Security Management Method.
Legally Managing At Work: Establishing an Effective Guestroom Lock Policy.
14.3 Crimes against Hospitality Businesses.
Legally Managing At Work: Procedures to Reduce the Incidence of Skipping.
Legally Managing At Work: Guidelines for Handling Credit Cards.
Legally Managing At Work: Personal Check Verification.
14.4 Crisis Management Programs.
Legally Managing At Work: Guest Relations in A Crisis Situation.
Legally Managing At Work: Guidelines for Dealing with the Media During A Crisis.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.
Chapter 15. Managing Insurance.
15.1 Introduction to Insurance.
15.2 Types of Coverage.
15.3 Selecting an Insurance Carrier.
15.4 Selecting the Insurance Policy.
15.5 Policy Analysis.
International Snapshot: Hotels Operating Internationally Need To Think Globally About Their Insurance Programs.
What Would You Do?
The Hospitality Industry in Court.
What Did You Learn In This Chapter?
Rapid Review.
Team Activity.
