”Human Resources Management for the Hospitality Industry, 2E” addresses the wide spectrum of human resource issues in the hospitality industry. It has been revised to reflect changes in human resource management over the past five years, and to prepare students for the challenges of managing a diverse workforce in an ever-changing environment. New discussions cover today’s hot topics and include case studies to illustrate effective management styles. Changes in legal restrictions and legislation have been accounted for, including consideration of the Family Medical Leave Act (FMLA). The text uses performance objectives to outline the major concepts form each chapter; discussion questions and case problems reinforce learning.
目 錄
Chapter 1: Introduction to Contemporary Human Resources Management.
Chapter 2: Human Resources Planning.
Chapter 3: Analysis of the Workplace.
Chapter 4: The Labor Market and Hospitality Recruitment.
Chapter 5: Selection Hiring and Placement.
Chapter 6: Hospitality Orientation and Training Programs.
Chapter 7: Development Programs, Coaching, and Team Building.
Chapter 8: Evaluating Performance and Employee Retention.
Chapter 9: Discipline, Counseling, and Exiting the Organization.
Chapter 10: Compensation.
Chapter 11: Benefits.
Chapter 12: Multiculturalism in the Hospitality Workplace.
Chapter 13: Employee Assistance Programs.
Chapter 14: Labor Relations in the Hospitality Workplace.
Chapter 15: Computer Applications in Human Resources Management.
Chapter 16: The Next Chapter.
Index.
