This handbook is the foremost resource on teamwork for both leaders and team members. Having sold over 1,000,000 copies of the first editions, the third edition offers new tools and strategies to help teams work well together. Organizations using teams to improve efficiency and better serve customers will find information on how to start quality initiatives such as Six Sigma or Lean. The Team Handbook third edition includes a brief description of the Six Sigma improvement method DMAIC, and also highlights the methods and strategies that are useful in Lean. Topics include:
The Process Excellence Approach to Management
Using Teams to Meet Today’s Challenges
Team Roles and Responsibilities
Doing Work in Teams
Teams Using Tools to Solve Problems
Building an Improvement Plan
Learning to Work Together
Dealing with Conflict
Advanced Tools and Techniques
